Good place to work

General conditions of ticketing


1. Definitions and scope of this agreement

Applicable for the ticketservice of the fairs with paid acces of:


Company number (VAT BE):  0405.979.048

If you have any questions or comments to make, you can contact us via

Tel.: +32 56 24 11 11
The following definitions shall have the following meanings:

“Purchaser” means any natural (B2C) or legal (B2B) person that wishes to purchase tickets for events organized by Kortrijk Xpo (including its subsidiaries). Each Purchaser agrees not to purchase the products of XPO GROUP with the mere purpose to resell or distribute the product in any other way. Further also referred to as “you” or “your”.

 “Tickets” means the tickets that are the subject matter of this sales contract.

 “Sales contract” means any contract under which the trader transfers or undertakes to transfer the ownership of goods to the consumer and the consumer pays or undertakes to pay the price thereof.

These General Conditions of Sale shall apply to all current and future sales of tickets by XPO GROUP to the Purchaser. The Purchaser accepts these terms as well as all other rights and obligations as stated on the website by using the website and/or placing an order.

These General Conditions of Sale shall be always and exclusively applicable, except in the case of an explicit derogation. An explicit derogation is only valid insofar as it is the result of a mutual agreement that is recorded in writing. Explicit derogations are only valid to replace or supplement the clauses to which they relate. This does not affect the applicability of the other provisions of these General Conditions of Sale.

XPO GROUP reserves the right to amend and/or supplement the General Conditions of Sale in the future. A future change will obviously have no effect on existing product orders and the resulting agreements.

2. Offer and Acceptance

XPO GROUP takes the utmost care in the placement of the tickets online. XPO GROUP provides information about the tickets, including descriptions, which are based on details of our partners and suppliers, in so far as technical means allow and in accordance with the best standards in the market.

Each offer on our website is only an invitation to the Purchaser to make a Purchase and therefor cannot be considered as binding offer for XPO GROUP. An offer is only valid while stocks last. We reserve the right to impose specific conditions to a particular offer, such as a limited duration. Such specific conditions are only applicable if they are communicated explicitly and prior to the order placement.

To purchase a ticket from XPO GROUP, the Purchaser must complete our online ordering method. This purchase is binding on the Purchaser. XPO GROUP will send a confirmation of the order at the moment of ordering. The sale contract shall be concluded as soon as the Purchaser has received the order confirmation email issued by XPO GROUP. From this moment the purchase is final, which means that the e-ticket is non-refundable, nor exchangeable. 

All ordered tickets will be sent to you as ‘e-tickets’. This means that you will receive an email containing a link to your ticket. As Purchaser, you are obliged to investigate the email upon receipt carefully for possible errors on our part. If we made any mistakes you, as a Purchaser, have seven (7) days to report this. This should always be done in writing and motivated to XPO GROUP. In that case we will right our wrongs and you will receive the correct services. If you fail to make a substantiated complaint within the given period, this right will expire.

This document needs to be printed out and is the only valid ticket for entrance. Tickets can also be bought at the fair itself. 

XPO GROUP retains the possibility to refuse the sending of an order confirmation email or to unilaterally reject an order placement by means of an explicit statement, for example because it is sold out. There is no Sales contract if XPO GROUP refuses the order. The Purchaser is not entitled to any form of compensation.

The Parties expressly acknowledge that the use of different types of electronic communications, such as email, give rise to a valid agreement. This is fully consistent with the Act of March 11, 2003 on electronic trading. Within the limits of what is permitted by law, XPO GROUP can make use of all electronic files available to prove the existence of the Sales contract. An ordinary digital or electronic qualified signature is not an essential requisite proof.

3. Pricing

All prices are indicated in EURO and include VAT, but excluding  other taxes. XPO GROUP will communicate these costs in the last step of our online ordering process.

The price as displayed on the confirmation of order is the final price to be paid, barring the exception of article 2 relating to Prices. Obvious errors in pricing, such as obvious inaccuracies, can still be corrected by XPO GROUP after the conclusion of the sales contract. The Purchaser must communicate any complaints regarding the pricing or the payment within seven (7) calendar days after the confirmation of order, in writing. The filing of a complaint does not suspend due payments.

XPO GROUP retains the right to change the prices at any time but commit to always apply the prices that was indicated on our website at the time of your order. Price changes that are due to changes in VAT rates will be borne by the Purchaser

On request, you can receive a payment receipt.

4. Payment

Each payment is handled promptly and completely, i.e. when the Purchaser places his order. We accept the payment methods as indicated on our website:

·         Bancontact
·         Maestro
·         Mastercard
·         VISA
·         Ideal 
·         Sofort

XPO GROUP has taken all reasonable measures to ensure safe payments. Our main concerns are a loss or theft of your identity or financial information. The use of the above mentioned authorized payment partners and credit card issuers provide the necessary guarantees.

We make use of the secured payment system of DOCDATA PAYMENTS B.V. for the further processing of the payment. This closed security system processes your bank details always in an encrypted manner. Security measures via the SSL protocol are provided.

XPO GROUP shall only deliver the order as soon as it has received the full payment of all amounts owed by the Purchaser. XPO GROUP always retain ownership of all products ordered until full payment of all amounts due under this Agreement has been made, regardless whether the delivery has already occurred.

5. Right of withdrawal 

5.1 Applicability of the Right of Withdrawal

The Purchaser does not enjoy a right of withdrawal, as provided in article VI.47 Belgian Code of Economic Law. The sale of tickets is personal and thus excluded from the right of withdrawal. B2B sales are in any case excluded from the application of the right of withdrawal. 

By agreeing to these Terms and Conditions you expressly, as a Consumer, acknowledge that you no longer have a right of withdrawal as soon as XPO GROUP has carried out the agreement. This is the case from the moment you receive the confirmation email. 
The Purchaser is not entitled to exercise his right of withdrawal in the following cases:

Service contracts after the service has been fully performed if the performance has begun with the consumer’s prior express consent, and with the acknowledgement that he will lose his right of withdrawal once the contract has been fully performed by the trader (Article VI.53.1°). 

The supply of goods which are made to the consumer’s specifications, or are clearly personalized (Article VI.53.3°);

6. Force Majeure  

If XPO GROUP is, wholly or partially, prevented to accomplish its obligations towards the other party by circumstances beyond its control, there will be force majeure. XPO GROUP is in that case not obliged to fulfil its obligations. XPO GROUP may suspend its obligations for the duration of the force majeure.

7. Intellectual property  

KORTRIK XPO retains all intellectual property rights and all related rights with regard to the website and webshop. These intellectual property rights include copyrights, trademarks, design rights and/or other (intellectual property) rights, including technical and/or commercial know-how, methods and concepts, whether or not patentable. The Purchaser is not allowed to make use of any of our intellectual property rights and/or to make changes in the presentation of these rights as described in this article, unless this is necessary for private use of the product.

8. Your privacy, our concern  

Please check our Privacy Policy

9. Important information  

Only the first person who can provide the original e-ticket will be granted access to the fair. That person must be able to link his or her identity to the identity on the ticket. The owner of a copied e-ticket will be denied access. So make sure that nobody can copy your e-ticket.  

Cancellation is possible due to force majeure; this is any situation beyond our control which prevents us from carrying out our obligations in whole or in part. In this case we are not obliged to continue or start the fair, of course depending on the situation. There will be no refund or compensation in the case of force majeure, unless explicit agreement of both parties. See Article 6.

Changes in the program do not entitle the partial or total repayment of the e-ticket.

10. Applicable law and competent court

If the validity of one or more of the foregoing provisions is deemed to be invalid or compromised, this shall not affect the validity of the remaining provisions of these Terms and Conditions. In such case XPO GROUP has the right to amend the provision in a valid provision of similar import. The titles we use in our Terms and Conditions are mere illustrative. You can therefor draw no legal value from this.

All our offers and agreements are exclusively subjected to Belgian law. The applicability of the Vienna Sales Convention is expressly excluded.  

In the event of any dispute concerning the exercise of this agreement, the parties are expected to make every effort to find an amicable solution. In the absence of an amicable solution, the dispute may be referred to a center for arbitration and mediation (eg CEPINA). All disputes related to or arising from offers of XPO GROUP, or agreements with XPO GROUP, that cannot be resolved amicably through arbitration, will be submitted to the courts where XPO GROUP has its establishment, unless otherwise provided by law.